Privacy Policy of Cosmic Chords

Cosmic Chords is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with us. By using our site and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our services to you. This may include:

• Personal Identification Information: Name, address, email address, phone number, and payment information (e.g., credit card details) when you purchase instruments, accessories, sheet music, register for lessons, workshops, or rentals.
• Demographic Information: Age, gender, preferences, and interests which help us tailor our offerings and content.
• Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
• Usage Data: Information about how you use our website, products, and services, such as pages viewed, duration of visit, navigation paths, and interactions with elements on our site.
• Communication Data: Records of communications with us, including inquiries, feedback, and customer support interactions.

How We Use Your Information

The information we collect is used for various purposes, including:

• To Provide and Maintain Our Services: Fulfilling instrument sales, processing lesson registrations, managing instrument repairs, handling sound system rentals, and administering workshops.
• To Process Transactions: Safely and efficiently process your purchases and payments.
• To Improve and Personalize Your Experience: Understanding your preferences to offer relevant products, lessons, and content, and enhancing our website's functionality.
• To Communicate with You: Sending order confirmations, updates about lessons or repairs, promotional offers, newsletters, and responding to your inquiries.
• For Marketing and Promotional Purposes: With your consent, we may use your information to inform you about new products, services, events, or workshops that might interest you.
• For Security and Fraud Prevention: Protecting our online platform, customers, and business operations from fraudulent activities and unauthorized access.
• To Comply with Legal Obligations: Adhering to applicable laws, regulations, and governmental requests.

Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, website hosting, data analysis, email delivery, marketing services, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption for data transmission and maintain physical, electronic, and procedural safeguards. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA) or the UK, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: You also have the right to withdraw your consent at any time where Cosmic Chords relies on your consent to process your personal information.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. Cookies are small pieces of data stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Third-Party Links

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: